Fremont Center - Fremont, California

Rakesh Prabhu

We had an 8:15 appointment with the OB GYN, but unfortunately, we were running 10 minutes behind schedule. Despite providing a 1-hour heads-up, the hospital staff were unable to accommodate the brief delay of just 10 min for a 1 hour slot. Given our history this appointment was critical for the mental well being. we were disappointed by the inflexibility. Not only were we denied the appointment, but we weren't even allowed to meet with the doctor even for 5 min talk given we had 1 hour slot already booked.

Furthermore, the management team showed a concerning lack of empathy, refusing to listen to our concerns or consider our perspective.We had observed similar unempathetic behavior from doctors in the past but we just let it go, this time we decided to change hospital.

Bunny Girl43

I arrived at 8:40AM on a Saturday and was out in an hour ?

The only frustrating part of the experience here was the lady at the front desk saying the wait would be 2.5-3h for "urgent care", and that I had to wait inside just because "it's policy". Explaining the policy would have made sense, since I thought I had to sit there for 3 hours. She also had some attitude while asking if I wanted to pay before seeing someone, when I wasn't even sure I wanted to wait 3 hours. The TV also mentioned 2.5-3h wait times.

I decided to wait rather than to try telehealth, go to a different clinic, or just ignore my problem because there were only 3-5 other people waiting, and I’m glad I did as I waited less than 40 mins to see someone. The front desk staff could do a better job at explaining WHY there might be a long wait and that it's possible you may be seen earlier than that time.

The actual experience being seen by Dr.Tsang was awesome! 🙂

Krystal Lwin

10/11/24 MFM appointment at 1 pm.
BUT
the MA is a disaster. called me at 12:54 saying” are you coming for appointment that you are supposed to register at 12:45.” I am almost there
the tone and attitudes was rude. still ok. i said i will be there 1 pm as per schedule. arrived 12:59 sharp and at registrdesk to register at 1:01 with queing, took a min to find my name which is totally fine.
the medical assistant, she called again while im being registered at front desk. took 3 min after the call to get me in anyway
and said “ you have to be here 15 min earlier for us to take vitals”. excuse me? I am RN myself taking vitals does not take 15 min plus i am the inly one in waiting area (still no one when i walk off after appointment: NO ONE in waiting room, so dont give me excuses of other patients waiting) she must be bored. sent me back out to wait for sonographer in waiting room, which i waited 10 min, it was ok to wait.
Off note : i waited for my ob appt for 2 hr to get called in to check vitals and wxtra 20 min room .
i did not call n harass them every 3 min of my waiting time even tho no explanation given. i work in medical field i tried to understand. waited 1 hr to call in for MFM. I still havent complained
today’s MA i have seen her many times and attitude is like she owns the place and no one can be late except herself but everyone has to be early and ready for her to TAKE VITALS
get another MA or she needs education and a talk from management

Diana Li

I recently had a video visit with Dr. Jagmohan Jandu, and it was a great experience. He was very patient and thorough, asking detailed questions to ensure I received the right care and treatment. His attention to detail and genuine concern for my well-being made me feel confident in his care. Highly recommend!

Lizzy Li

I had a billing issue that took multiple attempts and departments to resolve over the course of months. The billing department was unhelpful, the appeals process clearly didn't look into what happened, and the patient relations department was dismissive. After two months I got a call from someone on the escalations team who resolved my billing issue in minutes. I've decided to seek a different medical provider going forward.

Li Yang

The bill is ridiculous . I got bill to pay $1417.83 out of pocket after my insurance coverage for my annual checkup. I have to pay out of my pocket $559 for a Abdomen Limited Ultrasound, $422 for lab test, $180 for an X-ray and $257 for physician service.

Milton Wu

Suspicious billing practices. I am a well-established patient here (PCP, specialists, family, all that jazz). Called for a same-day appointment and got one with a PA. The appointment was billed/coded as a new patient visit, despite my long history with the facility. Requested a a billing review and they said it's right. I was charged double for a visit because I was erroneously coded as a "new patient", more than any specialist visit I've had there, with a PHYSICIAN's ASSISTANT no less. The review said that new patients are defined as 3-months, but literally everywhere online (including AAFP define new as 3-years or more between visits). Pretty ridiculous and suspicious billing practices.

Rekha Subramanyan

4 hours wait time for urgent care this morning. When I went in this morning, they said there would be a wait of 2 hours for the doctor. However, there would be triage where someone can look and say if I can come back. No one came to triage. Waited 3 hours and asked them at least 2 times and the doctor sees me after 4 hours for 5 mins. This should not be the norm. I was looking forward to coming back to PAMF after 5 years of Kaiser and this is how I am re-introduced 🙁