Veterinary Eye Institute Plano - Plano, Texas

Mary Browder

Our 18 month old lab developed cataracts very quickly. VEI calmed us down, took wonderful care of our treasured pet from evaluation one through surgery and recovery. Our sweet dog is doing excellent and the doctors and staff here have been amazing.

Cynthia Dominguez

Our dog Coco was on eye drops for about a year when he needed a double nucleation surgery. All the staff were super friendly and Dr. Solar did an amazing job reassuring us that Coco would do fine in surgery. Only a week and a half later, Coco is thriving and feels so much better! Big thanks to everyone can’t recommend this place enough.

Tammy Wald

From the gorgeous facility to all the staff it was a great experience! Brooke the receptionist made us feel welcome from the minute we walked in the door, Jessica the veterinary technician was experienced and was so sweet and patient with Boone. Dr. Donnelly was absolutely amazing with my big baby Boone who was less than thrilled with this exam taking place. They were patient, took their time, I never felt rushed, I can’t recommend this place enough!! This whole team was wonderful! Truly a special place! Worth the drive!

tom baker

Dr. Soler and team took great care of my guy, Brooks! Super friendly staff and everyone was more than happy to answer all of the questions I had. Thanks again for making my guy healthy!

Carol Williams

Every single person at this office clearly loves animals and loves helping them. I have never dealt with a specialist office for a pet before and wasn’t sure what to expect. They took great care in handling my dogs eye issue, explained everything they were doing and what to expect. My Roscoe recovered perfectly and I would not hesitate to take any animal to them that needed eye care.

C A Barone

We receive wonderful care from everyone. The entire team is Professional, kind and compassionate - The doctors, vet techs and front desk. I feel blessed this wonderful facility is near my home and I’m grateful for the support and care they give my cat. ❤️

Katie

My girl has been coming here for a while now and we finally had to remove her eyes because of Glaucoma. We always have such a great experience with this office and their staff. Brooke and Laura at the front are our favorites as they always remember us and make us feel so very comfortable. Also, they’re a ton of fun to chat with.

The doctors are also great! Never have had a bad experience there and most importantly, the two surgeries we have been through, Maggie always comes out of it safely with no issues.

I debated putting this in here, but the only complaint that I have is from the tech, Jessica. My husband and I have full time jobs and being that I’m in the medical field, I can’t always answer my phone. Sometimes we have to tag team things to get it done. My husband is the primary contact person, but there are times he can’t answer because of a work call. I can assure you that we always call back in a reasonable time frame (within a few minutes). My husband was given the preop instructions, not sure by who, but was not informed to bring in our home insulin to the surgery. When I called with questions about financial information, Laura was so sweet and helpful and reminded me about the Drop off time and to stop food at 10pm the night before. It wasn’t her job to tell me about the insulin, so I want to make sure no blame goes to her. My husband was able to leave his job 45 mins away to bring the insulin back to the office. None of this would have negatively impacted our experience because I understand things happen, even though this wasn’t ideal for us to travel there again.

However, when we picked up my dog from surgery, Jessica asked “first who’s your point of contact person because we have tried to call you both a few times today.” I said sorry, but we do have jobs where sometimes we miss the call, but will call back. She responded “well I know y'all both called up here multiple times yesterday so we just get confused and for paperwork purposes we need that information”. Confused, how? If you’re doing your job correctly, then there shouldn’t be any information left out. I called ONCE for financial help and my husband called ONCE for clarification on the surgery since he was the one bringing her. It felt like an excuse and blaming us for not being told about the insulin. Just apologize for the miscommunication and let’s move on. If I want to call to make sure my husband (as busy as he is) is getting all of the information that we need, I have every right to. Second, there’s a way to handle a situation as such and talking to us that way is not it. I have had an unpleasant run in with Jessica over the phone before and it seems to be a pattern. I would never speak to my patients the way she spoke to us.

Overall, the staff is amazing and the office is beautiful, but most importantly, they take great care of my girl.

Ronnie Shusta

When I finally had to make the decision to have my pups eye removed due to glaucoma, I immediately spoke with my Primary Veterinarian (Frisco West AMC - Dr. Chris Tucker). He very highly recommended VEI.
The entire experience made me very comfortable starting at the 1st phone call.
The entire staff, Keely, Darius, Alexis, Laura, Christina, and probably a bunch more whose names I cannot remember were awesome.
My first meeting/ examination with Dr. Telford was just as promising. Upon scheduling her surgery and heading back home, I felt a sense of relief already. I thought I would be anxious about this whole deal. Their combined knowledge, professionalism and attention to every detail (including the parents anxieties) was spot on. They also helped navigate my crazy work schedule to get this handled quickly and in the time frames I was available.
I would not recommend anyone in this area to go anywhere else for their "kids" eye needs.
My Abbey is all healed up and back to her normal life and she looks great
Thank you Dr. Telford and Staff!
pics may be backwards. Supposed to be before, after and 2 weeks later